Swift trust across cultures

OK, listen up international team managers! Today we’re going to learn how to build swift trust among your team members, even if they’re from different cultures or actually in different places.

Firstly, what is swift trust? It’s a kind of instant bonding between team members, where natural mistrust is suspended. Sounds good right?

So, you’re thinking, how do we manufacture trust when it usually has to be earned or learned, and especially when we have a load of potential cultural misunderstandings waiting to happen?

Here’s the recipe:

1. Assign a temporary project to the team with clear roles.

2. Make sure the team are inter-dependent and have plenty of ongoing interaction among themselves.

3. Work with the assumption that each person is competent.

How can you generate that situation, you’re thinking? I have the answer : let me organise a seminar for you. Swift trust team seminars, the perfect way to build or boost an international team.


Intercultural coaching for expats

My coaching aims to help expats make sense of living and working in France.

I take a very practical approach, by working with real issues. I believe in lifting the veil off hidden cultural filters but I don’t insist on using clever intercultural models unless they’re useful to get some perspective.

To give expatriations the best chance of succeeding, I believe the coaching should address the whole expat system. This means a kind of team coaching can be a good idea : the expat who has come for work, his/her team and the family too.

I coach in English and / or in French.

Get in touch to see how I could help you.

Surf coaching : present, connected and protected

Here’s an idea for surfers when they get too old to ride the waves : become a coach.

Here’s the story (from bbc.co.uk)

Surfer Garrett McNamara has been recognised by Guinness World Records for surfing the largest wave ever ridden, a towering 78ft (24m) wall of water he says he caught at Nazare, Portugal, in November 2011.

“I was totally in the moment. PCP. Present, connected and protected,” the 44-year-old Hawaiian said.

‘It’s not about me’: a sales approach to communication

Many people communicate for themselves.

Everyone knows someone like Mr Tap : just ask a question and wait for the words to flow. You can probably nip out, have a coffee and come back before he’s noticed you’ve gone.

Harder to identify at first, but just as frustrating is Ms Smoke N. Mirrors. This person sounds authoritative and sophisticated, so you feel that you should be listening. But after a while you realise you’ve lost the thread, and then the penny drops: she’s talking to herself.

Our approach encourages clients to communicate so as to really address the other person. This is what we mean by the ‘Not about Me’ approach. Some people adapt easily and naturally; others need help to go beyond their own needs as the communication producer.

Performance in International English (PIE)

The following behaviours can be used as indicators of how well a client  operates in an international, multi-cultural environment:


Adapts language to audience

Calibrates message

Exhibits confidence

Shows cultural competence (interacts with different cultures effectively)

Uses non-linguistic communication

Is listenable (Vocal intelligibility)

Able to use elements of logos-based and pathos-based communication

Engages interlocutor

Able to improvise

Handles full range of situations including challenging ones

Is socially comfortable

Asks questions

Defers judgement